Refund Policy

17-Day Money-Back Guarantee

We stand behind our IPTV service. If our service does not work as advertised, we will refund your purchase in full — no hassle, no hard feelings — provided you contact us within 7 days of activation.

2Eligibility

You are eligible for a refund if:

• You request it within 7 days of activation
• The service has technical issues that we cannot resolve
• Major channels promised in your plan are unavailable for an extended period
• The service was not delivered or activated despite successful payment

You are NOT eligible if:

• You used the service for more than 7 days from activation
• You violated our Terms of Service (e.g. account sharing beyond limits)
• The issue is caused by your equipment, internet connection, ISP throttling, or third-party app
• You changed your mind without trying to resolve the issue with our support team
• You purchased add-ons (connections, World Cup pack) and used them for more than 24 hours, except in cases of complete service failure

3How to Request a Refund

Contact us via WhatsApp at +33 6 44 65 05 80 or by email at support@iptvservice.com with the following information:

• Your order number (sent in your activation email)
• The email address used during purchase
• A clear description of the issue
• Screenshots, screen recordings, or other supporting evidence (if applicable)

Our team will respond within 24 hours and work with you to either resolve the issue or process your refund.

4Processing Time

Once a refund is approved:

• We initiate the refund within 1-2 business days
• The refund is sent through your original payment method
• Bank processing times typically add 5-10 business days
• PayPal refunds typically appear within 3-5 business days
• Crypto refunds are processed at current exchange rate at time of refund

5Partial Refunds

Connection add-ons and limited-time offers (such as the World Cup Pack) are non-refundable after 24 hours of activation, except in cases of complete service failure.

Discounted promotional plans may have specific refund conditions stated at the time of purchase.

6Chargebacks

If you have a problem, please contact us first — we want to make it right. Initiating a chargeback with your bank or payment processor without giving us a chance to resolve the issue may result in your account being terminated. Frivolous chargebacks may incur a $25 administrative fee in addition to forfeiting any refund eligibility.