Privacy Policy

1Introduction

IPTV Service ("we", "us", "our") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or subscribe to our IPTV streaming service.

By using our service, you agree to the practices described in this policy.

2Information We Collect

We collect the following types of information:

Account Information

• First and last name
• Email address
• Phone number (optional, for WhatsApp support)
• Country code

Payment Information

All payments are processed by third-party processors (such as Stripe and PayPal). We do not store full credit card details on our servers. We only receive confirmation of successful payments and the last 4 digits of cards for support purposes.

Usage Data

• IP address and approximate location
• Device type, browser, and operating system
• Pages viewed and time spent on the site
• Streaming activity (channels accessed, time of access) for service quality purposes

3How We Use Your Information

We use the data we collect to:

• Provide, activate, and maintain your IPTV subscription
• Process payments and prevent fraud
• Send activation credentials, support messages, and important service updates
• Respond to your questions and provide customer support
• Improve our service, identify technical issues, and optimize streaming quality
• Comply with our legal obligations

4Cookies

We use cookies and similar technologies to operate our website and improve your experience. For full details, see our Cookies Policy.

5Data Sharing

We do not sell your personal information. We share data only with:

• Payment processors (Stripe, PayPal) — to process your payment
• Email delivery services — to send you transactional and support emails
• Hosting and CDN providers (Cloudflare, Namecheap) — to operate the website
• Legal authorities — only when required by valid legal process

6Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure servers, and limited internal access. While we work hard to protect your data, no online service can guarantee 100% security.

7Your Rights (GDPR)

If you are in the European Economic Area (EEA), United Kingdom, or other jurisdictions with data protection laws, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data ("right to be forgotten")
• Object to certain processing activities
• Data portability — receive a copy of your data in a portable format
• Withdraw consent at any time

To exercise any of these rights, contact us at support@iptvservice.com or via WhatsApp.

8Data Retention

We retain your data only as long as needed for the purposes described above, or as required by law. Account data is typically deleted within 90 days of account closure unless we are legally required to keep it longer.

9Children's Privacy

Our service is not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If we learn that we have collected data from a minor, we will delete it promptly.

10International Transfers

Your data may be processed in countries other than your own, including the European Union and the United States. We ensure appropriate safeguards are in place for international transfers.

11Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be announced via email or a notice on our website. The "Last updated" date at the top of this page indicates when the policy was last revised.